Support
Contents
Support gives you one inbox for every customer conversation, whether it arrives from your app, your email, or a GitHub issue. Because PostHog already knows what's happening in your product, each ticket comes with the sender's session replay, events, and errors attached, so you can see what went wrong instead of trying to reproduce it.
Where you can use it
Read and reply to customers in the Support inbox. You can also ask about support data in Slack, manage tickets over MCP, or build a custom experience with the API.
PostHog Web
Read and reply to customer tickets, each with the sender's replay and events in view.
Manage tickets →API
Build a custom support experience on the posthog.conversations JavaScript API.
Where tickets come from
Tickets reach your inbox through four channels. Each one syncs both ways, so you answer from a single place no matter where the conversation started.
Widget
In-app chat button. Auto-attaches events, session replay, URL, and identity.
Set up the widget →Slack aka SupportHog
SupportHog turns messages, mentions, or an emoji reaction into tickets.
Connect Slack →